At 39 gl, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a positive experience — not a problem.
39 gl provides a full suite of responsible gaming tools — all available directly from your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your 39 gl account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling period before it applies — decreasing it is instant.
Decide in advance how long you want to play in a single session. When your set time is up, 39 gl will notify you and give you the option to end your session. This helps prevent the "just one more game" spiral that can lead to overspending.
Enable periodic on-screen pop-ups that show you how long you have been playing and your net gaming activity for the session. These gentle reminders help you stay aware of time and money spent — especially useful during long bingo or slot sessions.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets on 39 gl. The cooling-off period cannot be cancelled once activated.
If you feel that gambling has become a problem, you can permanently exclude yourself from the 39 gl platform for a minimum period of six (6) months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the limit period resets. A powerful tool for budget-conscious players.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players do not realise there is an issue until it has already caused significant harm. Here are some warning signs to watch out for in yourself or someone you know:
Using funds set aside for rent, groceries, bills, or school fees to fund gambling sessions — especially common in Metro Manila and other urban areas where living costs are high.
Continuing to gamble in an attempt to win back money that has already been lost, often leading to even greater losses and a cycle that is hard to break.
Hiding the amount of time or money spent gambling from family members, friends, or colleagues — a strong indicator that the behaviour has become problematic.
Missing work, school, or family obligations because of gambling. Feeling restless, irritable, or anxious when not gambling.
Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling — a serious financial warning sign that requires immediate attention.
Repeatedly trying to cut back or stop gambling but being unable to do so — this is one of the clearest indicators of a gambling disorder that requires professional support.
If you believe you need a break or want to permanently stop gambling on 39 gl, our self-exclusion process is straightforward and confidential. Here is how it works:
Step 1 — Contact Support: Reach out to the 39 gl support team via live chat or email at [email protected] and request self-exclusion. State your preferred exclusion period: 6 months, 1 year, 5 years, or permanent.
Step 2 — Identity Verification: Our team will verify your identity to ensure the exclusion is applied to the correct account. This protects you from accidental exclusions.
Step 3 — Exclusion Applied: Your account will be restricted within 24 hours. You will receive a confirmation email. Any pending withdrawals of your remaining balance will be processed normally.
Step 4 — No Reversal: Self-exclusion cannot be reversed during the chosen period. After the period ends, a mandatory 7-day cooling-off review applies before reinstatement is considered.
Important: Self-exclusion on 39 gl applies only to this platform. For broader exclusion across multiple Philippine gaming operators, we encourage you to contact PAGCOR directly regarding their responsible gaming programme and multi-operator exclusion options.
39 gl recommends these starting limits for new players. You can adjust them anytime in your account settings — lowering limits takes effect immediately.
Limits are in Philippine Peso (₱). Contact support to set or modify your limits at any time.
These are the commitments 39 gl makes to every Filipino player on our platform — not just words, but active policies enforced every day.
Every new account undergoes age and identity verification. We do not allow anyone under 21 years old to register or play on 39 gl — no exceptions.
We provide clear information about how odds work, the house edge, and the statistical nature of gambling outcomes — so players can make informed decisions.
Our support team is trained to handle responsible gaming requests with empathy and confidentiality. Asking for help is always the right move — we are here for you.
39 gl uses internal monitoring tools to identify patterns that may indicate problem gambling. We may proactively reach out to players showing at-risk behaviour.
Common questions from Filipino players about 39 gl's responsible gaming tools and policies.
Responsible gaming is at the heart of everything we do at 39 gl. Join our community of Filipino players who enjoy slots, bingo, virtual sports, and live casino — all within their own limits. Register free today. 21+ only.
By registering, you confirm you are 21 years of age or older and agree to our Terms & Conditions and Privacy Policy.